Wolfline FAQ

Wolfline FAQ

RIDING THE WOLFLINE

May I choose where to exit the bus (i.e. the front or rear)?

For safety considerations and to speed up the loading/unloading process, we ask that you exit through the rear door. Your driver may ask you to exit out a particular door occasionally due to a mechanical problem, or a safety concern outside the vehicle. If this occurs, please cooperate with your bus driver. ADA passengers are always permitted to exit via the front door to utilize the ADA features of the bus.

How do I indicate I need the next stop?

To request the next stop, pull the yellow cord located above the seat of the bus to activate the “Stop Requested” signal. In the event of a malfunctioning cord, ask the driver by stating “Next stop please.”

Are masks required to ride the Wolfline even if I’m vaccinated?

Yes. All riders must wear a mask regardless of your vaccination status.

Who can ride the Wolfline?

Wolfline is open to the public.

What accessibility features do the buses offer?

All Wolfline buses are equipped with ramps and have the ability to kneel level with the curb. All buses have (2) bays for securing mobility devices.

Can I get off the bus somewhere other than a posted stop?

No. To ensure the safety of riders, pedestrians, and automobile drivers, Wolfline buses are only authorized to stop at posted stops. It is especially dangerous to run after an attempt to flag down a bus that has left a stop and is merging with other traffic. Serving non-posted stops also increase the travel time and the likelihood that the bus cannot maintain its posted schedule.

What if I miss the bus?

Wolfline is a robust transit system with higher route frequencies than most agencies. If you happen to miss the bus, there will likely be another bus within 6-15 minutes depending on your desired route. Please plan ahead, especially during peak service times; catch an earlier bus rather than cut it too close. Wolfline does experience full buses during peak class times. It’s also a good idea to familiarize yourself with all the Wolfline routes – often boarding a bus serving another route is an option. If you miss the final bus and feel unsafe for any reason, you may call Campus Police 919-515-3000 and request a Safety Escort. All Wolfline routes end service on campus for safety.

How can I figure out when the bus comes to my stop?

Maps and schedules for each route are available online here. When viewing the online timetable, notice that some bus stops are designated as a “TIMEPOINT.” This means a bus is scheduled to depart at this time from this location. All other locations display estimated departure times. On our Wolfline maps, timepoints are shown as a red dot with a black outer circle. Regular bus stops are simply a red dot. Using the departure time from the nearest time point, an estimated time can be determined for the bus stop closest to your location. You can also use the TransLoc tracking System or (TransLoc app) to see the location of your bus in “real-time”! Both the desktop version and mobile app display all Wolfline bus stops as well as estimated wait times for each route serving a selected stop. People with low vision or blindness can call NC State Transportation at 919-515-3424 for assistance with real-time bus locations of Wolfline routes.

How can I receive up-to-date info on detours for the Wolfline?

The quickest way to get up-to-the-minute information is to check out TransLoc announcements page or download the TransLoc app from the Apple App Store or the Google Play Store. When there is a change in service we also post up-to-date information on our Website, under the “News and Announcements” and Wolfline Twitter feed – NC State Wolfline.

FEEDBACK

How do I contact Wolfline?

The University Transit Manager can be reached by email or Call 919-515-WOLF. The contractor dispatch office can be reached by phone at 919-800-4743.

How do I suggest a change in the Wolfline service?

Contact the Transit Manager by calling 919-515-WOLF, or e-mail.

What if I am not satisfied with the bus service?

We attempt to offer the best possible service. We constantly strive to improve service and your feedback is very important. Please share service concerns or complaints via e-mail, call 919-515-WOLF to leave a message, or speak directly to the Wolfline transit manager at 919-513-7400. We take your complaints and suggestions seriously. We investigate all comments and complaints and make adjustments in service where possible. Expect a response to your call or email within 48 hours.

ROUTES/SCHEDULES

How can I receive up-to-date info on detours for the Wolfline?

The quickest way to get up-to-the-minute information is to check out TransLoc announcements page or download the TransLoc app from the Apple App Store or the Google Play Store. When there is a change in service we also post up-to-date information on our Website, under the “News and Announcements” and Wolfline Twitter feed – NC State Wolfline.

Does the Wolfline run on the weekends?

Yes, when Fall/Spring classes are in session on both the Friday prior to and Monday following the weekend. You can find the schedule here under Weekend Service. The RS Lot Shuttle provides service from Centennial Campus storage lots to campus residence halls on the evening before classes resume (6:00 p.m. to 12:15am) the schedule can be found here under Limited Service.

GENERAL INFORMATION

What are Wolfline’s plans for the future?

The Transportation office performs service planning for Wolfline at least three times annually in preparation for each semester (Fall, Spring, Summer). Each planning session considers future accommodations for our ever-changing landscape at the University. Periodically, Transportation consults with external transportation professionals for long-term planning. Currently, Wolfline is implementing the Campus Mobility Plan initiatives as campus growth dictates and funding allows.

How can I get a part-time job with the Wolfline?

When you work for Wolfline, you work for the national transit service provider company hired by the University to operate Wolfline. Call TransDev directly at 919-800-4729.

How much does it cost to run the Wolfline?

The current budget for Fall, Spring, and Summer semesters is over $7M. This figure includes costs for operations, vehicles (buses), maintenance, fuel, and the TransLoc system.

What do I do if I left something on the bus?

Call 919-800-4743, which is the contact number of our bus service provider, TransDev. They will do their best to locate your lost item. It is always helpful to provide as much information as possible about both your Wolfline trip and your item (ie. Route number, bus ID number, time of day of your trip; color, shape, the brand name of your item).

Can another bus be added to my route to cut down on full buses?

A full bus is defined as one which is at maximum capacity, and cannot board additional passengers. A Wolfline bus has a capacity of about 60 students. If our ridership analysis identifies an ongoing, overcrowding issue, we may add an additional bus during the time period when overcrowding occurs. We attempt to adjust or shift service resources, rather than add vehicles. If enrollment statistics or our ridership analysis indicate a problem that minor adjustments will not fix, we may request an increase in the student transit fee to procure additional vehicles to address the problem.

SPECIAL EVENTS

Can Wolfline buses be chartered for events?

For details regarding chartering Wolfline vehicles for University-affiliated events, please contact the service provider, TransDev, at 919-800-4743.

Does the Wolfline offer transportation to NC State Athletic Events?

Yes. Red Terror provides service to and from home football (three hours prior to Kickoff) and basketball games (two hours prior to tipoff). Buses run continuously (approximately every 30 minutes) UNTIL one (1) hour after the game starts. Service resumes after game ends and runs for 90 minutes. Scheduled dates and start times can be found here.